Director of Operations – Retail & Wholesale - business / management - manager job employment

Company: FIG Kosher Phones

Location: Brooklyn, NY

Job Type: Full-Time

Compensation: Competitive salary based on experience, with performance-based bonus

About FIG Kosher Phones

FIG Kosher Phones is a growing cellphone and telecommunications company . We operate multiple retail stores as well as a nationwide wholesale division.

We are looking for an experienced, organized, and hands-on Director of Operations to oversee our retail stores and wholesale operations. This person will work directly with ownership and will be responsible for creating structure, supervising managers, improving performance, and making sure the company’s daily operations run smoothly.

Responsibilities

Oversee all FIG retail stores and the wholesale department

Manage and hold store managers and department leaders accountable

Create and implement daily operating procedures, checklists, and reporting systems

Monitor sales, gross profit,expenses, inventory, returns, and customer service

Visit stores regularly and evaluate store conditions and employee performance

Hire, train, coach, and evaluate managers and employees

Make sure stores open on time and operate professionally

Improve communication between retail stores, wholesale, warehouse, customer service, and ownership

Establish opening, closing, cash-handling, inventory, and customer-service procedures

Review employee schedules, attendance, overtime, and staffing needs

Handle escalated customer, employee, and operational issues

Lead weekly meetings with store managers and department leaders

Identify underperforming stores and create improvement plans

Prepare a clear weekly operations report for ownership

Reduce the number of routine issues that require the owner’s involvement

Help build a professional and accountable company culture

Qualifications

Previous experience managing multiple retail locations or a similar multi-location operation

Experience supervising managers and department leaders

Strong understanding of sales, gross profit, payroll, inventory, and operational reporting

Proven ability to create systems, procedures, and accountability

Excellent leadership and communication skills

Organized, reliable, honest, calm, and solution-oriented

Comfortable making decisions and handling difficult employee or customer situations

Able to travel regularly between store locations

Strong computer, spreadsheet, and reporting skills

Retail cellphone, electronics, telecommunications, wholesale, or distribution experience is a plus

The Right Candidate

The right person is not someone who only gives instructions from an office. We are looking for a hands-on leader who will visit stores, understand what is happening, support managers, correct problems, and make sure responsibilities are completed.

This position is ideal for someone who enjoys building structure, developing employees, improving results, and helping a growing company operate more professionally.

Compensation and Benefits

Competitive salary based on experience

Performance-based bonus opportunity

Paid time off

Business phone and approved travel expenses

Opportunity to grow with an established and expanding company

How to Apply

Please email your résumé along with a brief introduction explaining:

How many locations and employees you have managed

Your experience supervising managers

Your experience with inventory, sales, and operational reporting

One example of an operation you successfully improved

Your salary expectations

Send your résumé and introduction to:

moshe@figphone.com

Please use the subject line:

Director of Operations Application – Your Name

Only qualified candidates with relevant management experience will be considered.