Sales Development Representatives Manager (#1 NYC Med Spa Chain) - business / management - manager job employment -...

Pay: $85,000 - $90,000 per year

Job description:

SDR Manager — High Performance Appointment Setting Team (Med Spa)

Location: New York, NY (Manhattan) — on-site

Type: Full-time

We're one of Manhattan's fastest-growing aesthetics companies. We run advertising at scale, and every lead that comes in is greeted by our appointment-setting team within minutes. This team is the engine of the business — and we're looking for the person who will run it.

This is not a role where you manage a queue and file reports. You will live in the call recordings, the dial data, and the conversion metrics. You will know within a week which setter is fumbling the price objection, which script line is killing bookings, and which hour of the day we're leaving money on the table. Then you'll fix it.

If you're the kind of person who gets a little obsessed with a 3-point lift in book rate, keep reading.

What You'll Own:

Coaching & Development:

Run daily huddles and weekly 1:1s with every setter

Listen to and score calls every single day; deliver specific, recorded-example-based feedback

Build and maintain a call-scoring scorecard covering opening, discovery, objection handling, urgency, and close

Own onboarding and ramp for new setters — get new hires to full productivity fast, with a documented ramp plan

Side-by-side and live-listen coaching; roleplay objections until they're automatic

Own the team's KPIs and report on them daily: dials, contact rate, set rate, show rate, and setter-sourced revenue

Identify underperformance early, build written improvement plans, and follow through — including tough calls on who stays

Run performance rankings and make coaching time proportional to opportunity, not seniority

Partner with leadership on incentive design, contests, and spiffs that actually change behavior

Operations & Scripts

Own the scripts, rebuttals, voicemail templates, and SMS/follow-up cadences — and A/B test them relentlessly

Manage a 24/7 coverage schedule across a mix of US-based and offshore team members, including nights and weekends

Monitor speed-to-lead and hold the team to a minutes-not-hours standard on new inquiries

Keep CRM hygiene tight: disposition accuracy, pipeline stage integrity, no lead left untouched

Work directly with marketing on lead quality feedback, and with clinic/closing teams on smooth handoffs

Hiring & Team Building

Recruit, interview, and hire setters as we scale:

Build a culture people want to compete inside of — high standards, real recognition, zero drama

How You'll Be Measured:

Appointments set per setter, per day

Lead-to-appointment conversion rate

Show rate on booked appointments

Speed-to-lead (time from opt-in to first dial)

Setter-sourced revenue

Team retention and ramp time for new hires

Who You Are:

3+ years managing or supervising an outbound sales, appointment-setting, inside sales, or high-volume contact center team

A track record you can actually talk through in numbers — "I took set rate from X to Y in Z months"

Genuinely strong at coaching: you can pull up a call, diagnose the miss in 30 seconds, and give feedback that sticks

Comfortable in a CRM and dialer environment; you build your own reports rather than waiting on someone else's

Data-literate — pivot tables, conversion math, and cohort comparisons don't scare you

Available for a schedule that covers a 24/7 operation, including some evenings and weekends

Direct, thick-skinned, and accountable. You raise problems early and own outcomes.

Nice to Have

Experience in med spa, aesthetics, healthcare, home services, legal intake, or another high-volume consumer lead-gen environment

Experience managing offshore or remote agents

Familiarity with GoHighLevel, Zenoti, or similar CRM/booking platforms

Experience building QA scorecards or training programs from scratch

Bilingual (Spanish a plus)

Who This Is Not For

Anyone who needs a fully built playbook handed to them

Anyone who manages by dashboard and never listens to a call

Anyone who's uncomfortable holding people accountable

What We Offer

Compensation: $85,000 – $90,000

Health, dental, and vision Stipend

Paid time off and paid holidays

Discounts on all treatments and services

Real ownership of a function that directly drives company revenue

A leadership team that makes decisions fast and gives you room to run

Clear growth path as we expand across additional Manhattan locations

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Work Location: In person