Dispatcher / Customer Service Commercial Service Company - Full Time - customer service - job employment

Established commercial door & locksmith service company, in business for over 15 years, is looking for a full-time Dispatcher / Customer Service Representative.

We are looking for a professional, organized and reliable person who can coordinate our field technicians while providing excellent customer service.

Responsibilities:

* Answer and coordinate customer service requests

* Schedule and assign technicians to service calls

* Communicate with technicians and customers throughout the day

* Follow up on open service calls and job statuses

* Update job information and notes in our system

* Handle schedule changes, delays and service issues

* Data entry and general administrative duties

Qualifications:

* Previous dispatching or customer service experience preferred

* Door, locksmith, construction or service-industry experience is a plus

* Excellent verbal and written communication skills

* Good computer skills

* Strong organization and multitasking skills

* Professional and dependable

* Strong customer service and problem-solving skills

* Able to work in a busy, fast-paced environment

Compensation & Benefits:

* Excellent starting salary based on experience

* Paid vacation

* Paid holidays

* Paid sick days

* Full-time / Long-term position

Please reply to this ad with your resume, contact information, and a brief description of your dispatching or customer service experience.